Our Service Guarantee
We make every attempt to ensure that you are satisfied with your experience at Corey-Pauls Hair Studio.
In the event that you are not completely satisfied, please let us know at the time of your service or within 24 hours after your service has been performed.
Refunds
The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 24 hours to contact the Salon to receive a complimentary service to adjust any
dissatisfaction. Corrective services will not be allowed 3 days past initial service date.
It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service.
Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result. Please be advised if you NO Show on a Re-Do Reservation we will not be able to schedule a new reservation free of charge.
Right to Refuse Service
Corey Pauls Hair Studio reserves the right to refuse service to anyone demonstrating inappropriatebehavior to any member of our staff.
Return Policy
We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given and an in Salon credit will be issued.
24 Hour Cancellation Policy
We understand that due to your busy schedule you may have to cancel or change an appointment with us. In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 24 hours prior to the appointment.
If an appointment is re-scheduled 3 individual times within a 2 week window you will be placed on a walk-in basis only.
This is so that we may have ample time to fill the appointment time should you need to cancel your service. Appointments that are cancelled less than 24 hours prior will result in a fee 50% of service charged on your card.
No Show
In order to respect the time of our Stylists, if an appointment is no showed you will be subject to a no.show fee which is 100% of the scheduled service and serviced on a walk-in only basis.
We make sure every guest is made aware of our No-Show/Late Cancellation Policy when scheduling an appointment over the phone or through text message/email reminders
- We will secure each guest’s billing information on file prior to scheduling any service
- When an appointment is missed we will automatically charge 100% of the scheduled service price to the card on file.
- If necessary, the next appointment cannot be scheduled without amending the missed or late-cancelled appointment (including missing appointments due to late arrival)
When a No-Show/Late Cancellation occurs, it takes large blocks of time that impact our stylist and
other guests. We understand that sometimes things happen, however, we try to respect our stylist time as much as we try to respect yours.
*If you cannot get through to one of our Guest Coordinators to reschedule or cancel your appointment please cancel through the confirmation link provided via text message or leave a voicemail.
Please be courteous to your stylist and other clients. If you are more than 15 minutes late for your appointment we may have to reschedule your appointment
In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients have a 15 minutes grace period. Any client arriving after schedule appointment time but within the grace period will be imposed with a $15 late fee and clients arriving more than 15 minutes late will forfeit the original appointment and be rescheduled.
Payments & Gratuities:
We accept cash as well as all major credit cards including MasterCard, Visa, American Express and Discover. We do not give cash back on credit card charges.
Gratuity is not included in the service fees listed on our price list. Our stylists work on a level system, which means our pricing for hair services is tiered to reflect their expertise. The prices quoted are the starting price for the service, and may be higher depending on the stylist.
No Pets:
Sorry, but by North Carolina state law, no pets are allowed in a salon. Unless, trained to assist hearing impaired, visually impaired, or physically impaired. Service animals are required to wear a vest, ID tag, or specific harness.
Children Policy
As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere, we ask that you are aware that it is your responsibility to watch your children at all times while in the salon. You will be responsible for any damages to our salon or merchandise. We ask for our guests to keep children home for any appointment over 30 minutes in an effort to maintain this environment.
Due to liability, safety and comfort of to our guests children or anyone not receiving a service are not allowed on the salon floor. The only exception would be if the minor or guest is scheduled for a salon service.